Restaurant Service Manager — Guest Experience Leader

The Press Club Grill; Brookline (MA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Paid vacation time

Paid sick time

401(k) plan available to both parttime

Health benefits (medical, dental, and视

Job summary

The Press Club Grill in Brookline, MA is seeking a Service Manager to lead front-of-house operations and ensure adherence to restaurant standards and policies. You will direct daily activities, oversee staff, and maintain guest service excellence.

You will train employees, monitor service quality, manage cash handling, and ensure health and safety requirements are met. The role requires flexibility to work evenings, weekends, and holidays, with opportunities for growth within the restaurant

Qualifications

• Previous restaurant experience required.
• Previous management experience preferred.
• Completion of progressive business management training helpful.
• Willingness to work evenings, weekends, and holidays as required.
• Excellent customer service to treat guests like family.
• Strong communication skills to train and motivate employees.
• Strong time management skills and accuracy to handle a variety of duties and prepare reports according to schedule.

Responsibilities

• Full understanding of all policies, procedures, standards, specifications, guidelines, and training programs.
• Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards.
• Fill in where needed to ensure guest service standards and efficient operations. Cover the store needs when the AGM and GM are not able.
• Support company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Continually strive to develop staff in all areas of service and development.
• Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner.
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules, and procedures.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees, and guests.
• Works with team to improve on guest service to achieve the highest level of service and guest satisfaction.
• Performing other work-related duties as assigned.

Skills

Restaurant experience

Management experience

Customer service

Communication skills

Time management

Availability

Education

Progressive business management training

Job description

The Press Club Grill in Brookline, MA is seeking a Service Manager to lead front-of-house operations and ensure adherence to restaurant standards and policies. You will direct daily activities, oversee staff, and maintain guest service excellence.

You will train employees, monitor service quality, manage cash handling, and ensure health and safety requirements are met. The role requires flexibility to work evenings, weekends, and holidays, with opportunities for growth within the restaurant