Front of House Leader — Guest Experience & Operations

Boston’s Pizza Restaurant and Sports Bar – Franchising – United States; El Paso (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Boston’s Restaurant and Sports Bar is seeking a Front of House Manager to lead our dining room team and guest experience in a fast-paced, high-volume environment. You will hire, train, and develop servers, hosts, bartenders, and hourly supervisors while achieving budgeted labor costs and guest satisfaction targets.

Eligible to work in the United States required. You will drive service standards, manage scheduling, and ensure compliance with alcohol service guidelines and safety policies.

Qualifications

• 3-5 years of progressive management in a full-service restaurant.
• Strong leadership and team coaching abilities.
• Proficient with MS Word, Excel, and POS systems.
• Ability to work flexible evenings, weekends and holidays.
• Strong business sense with budgeting and cost control.
• Excellent communication and customer service skills.
• Ability to multi-task in a fast-paced, high-volume environment.
• Must be eligible to work in the United States.

Responsibilities

• Create a positive restaurant culture and lead FOH team.
• Improve guest satisfaction through prompt service and problem resolution.
• Schedule FOH staff within budget and service goals.
• Ensure health, safety and compliance with alcohol serving guidelines.
• Maintain a focus on guest relations during high-volume periods.
• Assist with training and development of servers, hosts, and hourly supervisors.

Skills

Restaurant management

Leadership

POS systems

MS Word/Excel

Flexible hours

Analytical skills

Budget understanding

Communication

Customer service

Tools

Point of Sale (POS)

Job description

You are applying for work with a franchisee of Boston’s Restaurant and Sports Bar, not Boston Pizza Restaurants, LP. Or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Front of House Manager

Company Overview

Boston’s Restaurant and Sports Bar (“Boston’s) is both a family-friendly restaurant and lively sports bar specializing in handcrafted pizzas, scratch-made gourmet meals, craft cocktails, and local beers. As America’s Sports Restaurant, Boston’s exists as a place to bring the community together around sports events, but also for birthdays, family reunions, coworker happy hours, fundraisers, and more! For more information, visit www.bostons.com. Join our team today!

You are applying for work with a franchisee of Boston’s Restaurant and Sports Bar, not Boston Pizza Restaurants, LP. Or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Summary of Position

Reporting to the General Manager, the Restaurant Front of House Manager is responsible for hiring, training, and developing servers, hosts, bartenders, and hourly supervisors to support superior operations and guest service. You will be accountable for meeting budgeted financial goals including but not limited to FOH labor cost, guest satisfaction metrics, staffing and turn over targets, and meeting all service standards. Maintaining a perfectly clean, sanitary, and inviting guest environment will be a top priority for the Restaurant Front of House Manager.

Duties and Responsibilities

• Create, lead, and manage a positive and fun restaurant culture.
• Increase sales by ensuring Guest satisfaction and prompt problem resolution.
• Lead, manage, and deliver a friendly Guest Focused experience.
• Schedule FOH team in accordance with budgeted targets and service goals.
• Maintain a positive attitude that promotes teamwork within the restaurant.
• Ensure operational and occupational health and safety standards are in place and followed.
• Maintains appropriate security protocols for guest, employee, and restaurant safety.
• Always ensures responsible selling and service of alcohol as mandated by the respected licensing authorities, Serve Safe Alcohol training, and Boston’s Pizza training guidelines.
• Other duties as required.
  
  

Qualifications

• 3-5 years of progressive management experience in a full-service restaurant.
• Proven leadership skills and ability to follow-through.
• Knowledge of computers (MS Word, Excel) and Point of Sale system.
• Must be able to work flexible hours during, evening, weekends, and holidays.
• Strong analytical/decision-making skills.
• Must possess a strong sense of urgency and command presence management style.
• Leadership skills – able to direct, coach and supervise a team.
• Strong business acumen, including an understanding of budgets and operating costs.
• Strong communication and interpersonal skills, both written and oral.
• Customer service skills – able to exceed guest expectations.
• Ability to multi-task in a fast-paced environment.
• You must be able to perform efficiently during high volume peak periods.
• Must be eligible to work in the United States.