Restaurant Ops & Guest Experience Lead

Efficientapply; Pasco (WA); On-site; USD 52,000 - 76,000; Full time

Job summary

Jack in the Box is seeking a Restaurant Operations Manager to oversee daily restaurant activities and ensure excellent guest service, food quality, and safety standards. The role emphasizes training, staffing, and compliance with Brand Promise and SPC guidelines.

The position requires strong leadership, English proficiency, and the ability to drive sales while controlling costs; prior supervisory experience is preferred.

Qualifications

• Must be at least 18 years old and complete Assistant Manager training.
• Must be ServSafe certified and able to read, write, and communicate in English.

Responsibilities

• Manage daily restaurant operations with accountability for Service Profit Chain and Brand Promise.
• Train, develop, and evaluate restaurant employees and monitor staffing levels.
• Analyze operational and financial performance and implement action plans to improve sales and profitability.

Skills

ServSafe certified

English proficiency

Staff training

Leadership

Education

High School Diploma, G.E.D.

Associate's or Bachelor's degree preferred

Job description

Jack in the Box is seeking a Restaurant Operations Manager to oversee daily restaurant activities and ensure excellent guest service, food quality, and safety standards. The role emphasizes training, staffing, and compliance with Brand Promise and SPC guidelines.

The position requires strong leadership, English proficiency, and the ability to drive sales while controlling costs; prior supervisory experience is preferred.