Restaurant Operations Leader: Profit, Service & Growth

IHOP; Mount Pleasant (MI); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Hours

Paid Training

Real Advancement Opportunities

Job summary

IHOP is seeking a Restaurant Manager to oversee daily operations, ensuring quality service and profitability across front and back-of-house areas. You will supervise staff, coordinate with the General Manager, and execute strategies to grow sales while maintaining IHOP standards.

Responsibilities include managing guest relations, training employees, and ensuring compliance with SOPs, safety, and sanitation guidelines.

Qualifications

• High school diploma or equivalent required.
• Ability to speak and read English; able to write reports and speak before groups.
• Basic computer skills including Email, MS Excel, MS Word are plus.

Responsibilities

• Executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for the restaurant as defined by the current IHOP Standard Operating Procedures (SOP) and the restaurant's current operations plan.
• Developing and maintaining professional functional working relationship with restaurant hourly employees and the franchisee organization
• Managing the restaurant floor, focusing on regular contact with guests.
• Handling guest complaints in a professional and timely manner, making sure that the frequency of complaints is within acceptable limits.
• Ensuring that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP in these areas.
• Carrying our supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
• Completing all required reports and paperwork accurately and on time.
• Maintaining personnel files with appropriate employment and legal documents.
• Available to work days, nights and weekends

Skills

Customer service

Leadership

Communication

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Email

Job description

IHOP is seeking a Restaurant Manager to oversee daily operations, ensuring quality service and profitability across front and back-of-house areas. You will supervise staff, coordinate with the General Manager, and execute strategies to grow sales while maintaining IHOP standards.

Responsibilities include managing guest relations, training employees, and ensuring compliance with SOPs, safety, and sanitation guidelines.