Restaurant General Manager - Growth Leader (Bonus, PTO)

Ihop; Covington (LA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Training & development

Job summary

IHOP is seeking a General Manager to oversee the full operation of the restaurant, lead staff, ensure top-notch customer service, and meet financial goals. You will plan budgets, train supervision staff, and uphold IHOP's standards for quality and safety.

The role emphasizes strategic planning, cost control, and building a positive work environment while maintaining strong guest satisfaction and community engagement.

Qualifications

• Experience leading restaurant teams or similar operations.
• Strong communication and interpersonal skills.
• Knowledge of budgeting, scheduling, and financial reporting.

Responsibilities

• Prepare weekly sales projections.
• Oversee all aspects of restaurant operations and make critical decisions.
• Adhere to company standards to optimize sales and minimize costs, including food, beverage, supply, utility, and labor expenses.
• Ensure accurate and timely completion of financial and personnel/payroll administrative duties in line with company policies.
• Enforce food safety practices, cleanliness, and maintenance in the kitchen and dining areas.
• Maintain compliance with operational standards, company policies, and local laws.
• Ensure consistent high-quality food preparation and service.
• Estimate food costs, manage supply orders, and minimize waste.
• Schedule food deliveries based on inventory and projections, and uphold ServSafe guidelines.
• Ensure positive guest service and address complaints effectively to foster guest loyalty.
• Establish security procedures for employee, guest, and company asset protection.
• Maintain a safe working and guest environment, including prompt accident reporting.
• Manage daily operations, scheduling, planning, product quality, and cleanliness.
• Investigate and resolve issues related to food quality and service.
• Provide guidance on operational and procedural matters to employees.
• Conduct interviews, hiring, supervision, development, and, when necessary, termination of staff.
• Conduct orientation and oversee employee training.
• Develop employees through feedback, performance expectations, and reviews.
• Maintain an up-to-date staffing plan and create schedules.
• Actively engage with the local community and encourage restaurant personnel to do the same.
• Keep the District Manager informed of significant issues, taking corrective action when necessary.
• Complete job responsibilities and objectives in accordance with company policies.
• Foster a positive working relationship with all employees to enhance morale, productivity, and efficiency.
• Represent IHOP/Ruby Enterprises in a positive light, aligning with the "We Care" philosophy.
• Perform additional duties and tasks as required or requested.

Skills

Leadership

Communication

Budgeting

Team management

Education

High school diploma or equivalent

Tools

POS systems

Job description

IHOP is seeking a General Manager to oversee the full operation of the restaurant, lead staff, ensure top-notch customer service, and meet financial goals. You will plan budgets, train supervision staff, and uphold IHOP's standards for quality and safety.

The role emphasizes strategic planning, cost control, and building a positive work environment while maintaining strong guest satisfaction and community engagement.