Restaurant Operations Lead - Front & Back of House

IHOP Restaurants; Albuquerque (NM); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Hours

Paid Training

Real Advancement Opportunities

Job summary

IHOP Restaurants is seeking an Assistant Manager to oversee daily operations in both front and back of house, focusing on profitability and sales growth while upholding IHOP standards of quality and service.

The role requires supervising staff, training, recruiting, and ensuring compliance with SOPs, with regular guest interaction and issue resolution. Flexible hours including weekends are expected.

Qualifications

• High school diploma or equivalent experience.
• Ability to speak and read English and interpret safety rules and procedures; write routine reports.
• Basic computer skills including Email, MS Excel, MS Word are a plus.

Responsibilities

• Execute annual financial and local restaurant marketing objectives for the restaurant.
• Develop professional relationships with hourly employees and the franchisee organization.
• Manage the restaurant floor with guest contact and timely handling of complaints.
• Ensure recruitment, training, operations, food safety and sanitation comply with SOPs.
• Perform supervisory duties including hiring, directing workflow, evaluating performance, and addressing issues.
• Complete reports and maintain personnel files accurately and on time.
• Be available to work days, nights, and weekends.

Skills

Guest service

Recruitment

Training

Supervision

Communication

Education

High school diploma

Tools

MS Excel

MS Word

Email

Job description

IHOP Restaurants is seeking an Assistant Manager to oversee daily operations in both front and back of house, focusing on profitability and sales growth while upholding IHOP standards of quality and service.

The role requires supervising staff, training, recruiting, and ensuring compliance with SOPs, with regular guest interaction and issue resolution. Flexible hours including weekends are expected.