Restaurant Operations Leader — High-Volume & People-First

Shake Shack; Westhampton (MA); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

Weekly pay and bonuses

Meal discounts

Medical, dental, and vision insurance

401k plan with company match

Paid time off

Parental leave

Employee assistance program

Pre-tax commuter and parking benefits

Flexible spending and dependent care

Development and growth opportunities

Job summary

Shake Shack is seeking a Restaurant Manager to lead daily restaurant operations in a fast-paced venue in Massachusetts. The role focuses on delivering outstanding guest service, coaching staff, and implementing community-brand initiatives while ensuring sanitation and safety standards.

The ideal candidate brings 2–3 years of management experience, a solid grasp of restaurant operations and finances, and a willingness to work flexible hours to support peak periods.

Qualifications

• 2–3 years of restaurant management in a high-volume setting.
• Proficient in restaurant operations, staffing, planning, sanitation, and health codes.
• Aptitude for leading, coaching, and driving excellence.
• Understanding of financial aspects of business operations.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Restaurant management

Team leadership

Operations management

Financial acumen

Flexible hours

Education

Food handler certification

Job description

Shake Shack is seeking a Restaurant Manager to lead daily restaurant operations in a fast-paced venue in Massachusetts. The role focuses on delivering outstanding guest service, coaching staff, and implementing community-brand initiatives while ensuring sanitation and safety standards.

The ideal candidate brings 2–3 years of management experience, a solid grasp of restaurant operations and finances, and a willingness to work flexible hours to support peak periods.