Restaurant Ops Leader: Growth, Mentorship & Impact

Shake Shack Enterprises, LLC; Wrentham (MA); On-site; USD 53,000 - 66,000; Full time

Benefits offered by this job

Work environment supportive

Weekly pay

Meal discounts

Employee discounts

Insurance (medical, dental, vision)

401k with match

Paid time off

Parental leave

Employee assistance program

Commuter benefits

FSAs & Dependent Care

Growth opportunities

Job summary

Shake Shack Enterprises, LLC in Massachusetts is seeking a Restaurant Manager to lead daily operations, ensure guest satisfaction, and uphold Shake Shack standards in a high‑volume setting.

You will train and motivate team members, coach for excellence, manage brand presence through local events, and ensure sanitation and safety compliance while delivering the highest level of hospitality and guest experience.

Qualifications

• 2-3 years of Restaurant Management experience in a high‑volume, fast‑paced restaurant setting
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level
• Understanding of financial aspects of business operations
• Food handler certification, preferred
• Willingness to work flexible hours

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word‑of‑mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Restaurant leadership

Team coaching

Operational oversight

Financial understanding

Job description

Shake Shack Enterprises, LLC in Massachusetts is seeking a Restaurant Manager to lead daily operations, ensure guest satisfaction, and uphold Shake Shack standards in a high‑volume setting.

You will train and motivate team members, coach for excellence, manage brand presence through local events, and ensure sanitation and safety compliance while delivering the highest level of hospitality and guest experience.