People-First Restaurant Manager - Ops & Team Growth

Shake Shack; Braintree (MA); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

Weekly pay

Performance bonuses

Meal discounts

401k with match

Paid time off

Parental leave

Employee assistance

Job summary

Shake Shack in Massachusetts is seeking a Restaurant Manager to lead daily operations and deliver outstanding guest experiences. You will train staff, coach teams, and drive excellence across all service touchpoints in a fast-paced environment.

The role emphasizes leadership, brand promotion in the local community, adherence to safety standards, and maintaining high-quality hospitality outcomes for guests and staff alike.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of the Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Restaurant management

People leadership

High-volume ops

Job description

Shake Shack in Massachusetts is seeking a Restaurant Manager to lead daily operations and deliver outstanding guest experiences. You will train staff, coach teams, and drive excellence across all service touchpoints in a fast-paced environment.

The role emphasizes leadership, brand promotion in the local community, adherence to safety standards, and maintaining high-quality hospitality outcomes for guests and staff alike.