High-Volume Restaurant Manager — Lead Teams & Guest Experience

Shake Shack; Barnstable County (MA); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

Weekly Pay and Performance bonuses

Shake Shack Meal Discounts

Exclusive corporate discounts for time

Medical, Dental, and Vision Insurance*

Employer Paid Life and Disability INS*

401k Plan with Company Match*

Paid Time Off*

Paid Parental Leave*

Access to Employee Assistance Program

Pre-Tax Commuter and Parking Benefits

Flexible Spending and Dependent Care A

Development and Growth Opportunities

Job summary

Shake Shack is hiring a Restaurant Manager to oversee daily operations, train staff, and drive hospitality excellence at our Massachusetts locations. You’ll lead a team, coach for performance, and execute programs to promote the brand within the local community.

A strong focus on sanitation and health standards is essential. With 2-3 years in high-volume hospitality management, you’ll manage operations, finances, and people to deliver outstanding guest experiences.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level
• Understanding of financial aspects of business operations
• Food handler certification, preferred
• Willingness to work flexible hours

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Leadership

Team management

Operations knowledge

Coaching

Education

Food handler certification

Job description

Shake Shack is hiring a Restaurant Manager to oversee daily operations, train staff, and drive hospitality excellence at our Massachusetts locations. You’ll lead a team, coach for performance, and execute programs to promote the brand within the local community.

A strong focus on sanitation and health standards is essential. With 2-3 years in high-volume hospitality management, you’ll manage operations, finances, and people to deliver outstanding guest experiences.