Hospitality Leader: High-Volume Restaurant Ops

Jobtome; East Falmouth (MA); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

Exclusive corporate discounts

Medical, Dental, and Vision Insurance

Employer Paid Life and Disability

401k Plan with Company Match

Paid Time Off

Paid Parental Leave

Employee Assistance Program on Day 1

Pre-Tax Commuter and Parking Benefits

Flexible Spending and Dependent Care

Development and Growth Opportunities

Job summary

Shake Shack is seeking a Restaurant Manager to lead daily operations in a fast-paced environment in Massachusetts, delivering exceptional guest service and hospitality. You will train staff, coach teams, and drive brand standards while focusing on coaching, excellence, and community engagement.

Join a team that values growth, mentorship, and inclusive culture, with a focus on compliance, safety, and operational excellence across all shift responsibilities.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of the Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Restaurant leadership

Operations management

People management

Financial acumen

Food safety

Flexibility

Job description

Shake Shack is seeking a Restaurant Manager to lead daily operations in a fast-paced environment in Massachusetts, delivering exceptional guest service and hospitality. You will train staff, coach teams, and drive brand standards while focusing on coaching, excellence, and community engagement.

Join a team that values growth, mentorship, and inclusive culture, with a focus on compliance, safety, and operational excellence across all shift responsibilities.