Restaurant Operations Leader (High-Volume)

Shake Shack; North Wales (Montgomery County); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

Medical, dental, vision insurance

401(k) with company match

Paid time off

Parental leave

Job summary

Shake Shack is looking for an experienced restaurant leader to oversee daily operations, ensuring top-tier guest satisfaction and brand integrity. You will coach and develop a fast-paced team, driving hospitality excellence across shifts and services.

In this role, you will balance people management with operational controls, promoting Shake Shack’s values in the local community and events. A passion for service and food quality is essential, with strong communication and teamwork skills.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced setting.
• Aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of Shack operations.
• Motivate and manage team members to provide the highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plans to promote the Shake Shack brand in the local community through word-of-mouth and restaurant events.

Skills

Leadership

Team management

Customer service

Operations

Training and development

Tools

POS systems

Job description

Shake Shack is looking for an experienced restaurant leader to oversee daily operations, ensuring top-tier guest satisfaction and brand integrity. You will coach and develop a fast-paced team, driving hospitality excellence across shifts and services.

In this role, you will balance people management with operational controls, promoting Shake Shack’s values in the local community and events. A passion for service and food quality is essential, with strong communication and teamwork skills.