Restaurant Operations Leader — Drive Guest Experience

Shake Shack; Greenwood Village (CO); On-site; USD 53,000 - 66,000; Full time

Benefits offered by this job

Weekly Pay and Performance bonuses

Shake Shack Meal Discounts

Exclusive corporate discounts

Medical, Dental, and Vision Insurance

Employer Paid Life and Disability

Job summary

Shake Shack is seeking a Restaurant Manager in the United States to lead daily operations, train staff, and elevate guest experiences with a focus on hospitality excellence. You will coach teams, drive brand standards, and ensure compliance with sanitation and safety rules while promoting the brand locally.

Ideal candidates have 2-3 years in high-volume restaurant management, with strong operations knowledge and a willingness to work flexible hours.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Restaurant Management

People Leadership

Operations

Job description

Shake Shack is seeking a Restaurant Manager in the United States to lead daily operations, train staff, and elevate guest experiences with a focus on hospitality excellence. You will coach teams, drive brand standards, and ensure compliance with sanitation and safety rules while promoting the brand locally.

Ideal candidates have 2-3 years in high-volume restaurant management, with strong operations knowledge and a willingness to work flexible hours.