Restaurant Manager - Lead People, Deliver Exceptional Service

Shake Shack; Charlotte (NC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

Corporate discounts

Health insurance

Life & disability insurance

401k match

Paid time off

Parental leave

Employee assistance program

Pre-tax commuter/parking

Flexible spending accounts

Development opportunities

Job summary

Shake Shack is seeking a Restaurant Manager to lead daily operations, ensuring top-notch guest service and hospitality in a fast-paced environment.

You will coach and train the team, manage costs, and uphold brand standards while fostering community engagement through local events and partnerships. This role emphasizes leadership, operational excellence, and a commitment to our people-first culture.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification preferred.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of the Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Restaurant management

Team coaching

Guest service

Operations management

Financial literacy

Job description

Shake Shack is seeking a Restaurant Manager to lead daily operations, ensuring top-notch guest service and hospitality in a fast-paced environment.

You will coach and train the team, manage costs, and uphold brand standards while fostering community engagement through local events and partnerships. This role emphasizes leadership, operational excellence, and a commitment to our people-first culture.