Guest Experience Leader | Restaurant Manager

Shake Shack; Calverton (NY); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

Weekly pay

Bonuses

Meal discounts

Travel discounts

Health insurance

Life & disability insurance

401k with match

Paid time off

Parental leave

Employee assistance program

Commuter benefits

Flexible spending accounts

Growth opportunities

Job summary

Shake Shack is hiring a Restaurant Manager to oversee daily operations, train staff, and drive hospitality excellence in a fast-paced setting. You will lead teams, promote the brand locally, and ensure health and safety standards are met.

Ideal candidates have 2-3 years in restaurant management, strong operations knowledge, and a proven track record in coaching teams to deliver exceptional guest experiences.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Aptitude for leading, coaching, and driving excellence at every level.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Restaurant management

Operations knowledge

Leadership & coaching

Food safety & health codes

Security awareness

Job description

Shake Shack is hiring a Restaurant Manager to oversee daily operations, train staff, and drive hospitality excellence in a fast-paced setting. You will lead teams, promote the brand locally, and ensure health and safety standards are met.

Ideal candidates have 2-3 years in restaurant management, strong operations knowledge, and a proven track record in coaching teams to deliver exceptional guest experiences.