Restaurant Operations Leader - Mentor & Delight Guests

Shake Shack; Alabaster (AL); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

401k plan with company match

Paid time off

Paid parental leave

Insurance (medical, dental, vision)

Employee assistance program

Pre-tax commuter benefits

Job summary

Shake Shack is seeking a Restaurant Manager in the United States to lead daily restaurant operations and ensure top-tier guest experiences. You will train staff, motivate teams, and coach for excellence while maintaining brand standards and community engagement.

This role emphasizes leadership, operational oversight, and adherence to sanitation and safety regulations, with opportunities for career growth within a fast-growing hospitality brand. Shake Shack is an Equal Opportunity Employer.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Experience with personnel management, food planning and preparation, purchasing, sanitation and health codes.
• Aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of the Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Team leadership

Staff training

Customer service

Coaching

Operational planning

Tools

POS systems

Job description

Shake Shack is seeking a Restaurant Manager in the United States to lead daily restaurant operations and ensure top-tier guest experiences. You will train staff, motivate teams, and coach for excellence while maintaining brand standards and community engagement.

This role emphasizes leadership, operational oversight, and adherence to sanitation and safety regulations, with opportunities for career growth within a fast-growing hospitality brand. Shake Shack is an Equal Opportunity Employer.