People-First Restaurant Leader - Coach, Grow, Impact

Shake Shack; Denver (CO); On-site; USD 2,900,000 - 3,545,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

Corporate discounts

Insurance (Medical/Dental/Vision)

401k with match

Paid time off

Parental leave

Employee assistance program

Pre‑tax commuter benefits

Flexible spending

Job summary

Shake Shack is seeking a restaurant operations leader to drive daily performance, guest satisfaction, and brand presence in the local community. You will train teams, coach staff, and uphold safety and sanitation standards while delivering exceptional hospitality.

Ideal candidates bring 2–3 years of high‑volume restaurant experience, strong leadership, and knowledge of food safety, purchasing, and financial basics.

Qualifications

• 2-3 years of Restaurant Management experience in a high‑volume, fast‑paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word‑of‑mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Leadership

Team coaching

Customer service

Job description

Shake Shack is seeking a restaurant operations leader to drive daily performance, guest satisfaction, and brand presence in the local community. You will train teams, coach staff, and uphold safety and sanitation standards while delivering exceptional hospitality.

Ideal candidates bring 2–3 years of high‑volume restaurant experience, strong leadership, and knowledge of food safety, purchasing, and financial basics.