Guest Experience Leader - High-Volume Restaurant

Shake Shack; Eagle Village (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Weekly Pay and Performance bonuses

Shake Shack Meal Discounts

Exclusive corporate discounts for旅行, 4

Medical, Dental, and Vision Insurance*

Employer Paid Life and Disability"]},

Job summary

Shake Shack in the United States is seeking a Restaurant Manager to lead daily operations, ensure guest satisfaction, and uphold the brand’s hospitality standards. You will oversee service quality, workflow, and staff coordination to deliver unforgettable experiences.

The role focuses on coaching and developing the team, promoting the brand in the local community, and maintaining sanitation and safety compliance across all shifts.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level
• Understanding of financial aspects of business operations
• Food handler certification, preferred
• Willingness to work flexible hours

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Leadership

Customer service

Team training

Operations management

Food safety

Job description

Shake Shack in the United States is seeking a Restaurant Manager to lead daily operations, ensure guest satisfaction, and uphold the brand’s hospitality standards. You will oversee service quality, workflow, and staff coordination to deliver unforgettable experiences.

The role focuses on coaching and developing the team, promoting the brand in the local community, and maintaining sanitation and safety compliance across all shifts.