Restaurant Ops Leader — Fast-Paced, People-First

Shake Shack; Southlake (TX); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

401k with company match

Paid time off

Parental leave

Job summary

Shake Shack is hiring a Restaurant Manager to lead daily operations in a fast-paced, guest-focused environment. You will train staff, coach teams, and ensure hospitality standards are met while maintaining brand integrity.

Responsibilities include operational oversight, staff development, community brand promotion, and strict adherence to sanitation and safety regulations. This role emphasizes strong leadership and a commitment to high-quality guest experiences.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of the Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Restaurant management

Team leadership

Customer service

Operations

Job description

Shake Shack is hiring a Restaurant Manager to lead daily operations in a fast-paced, guest-focused environment. You will train staff, coach teams, and ensure hospitality standards are met while maintaining brand integrity.

Responsibilities include operational oversight, staff development, community brand promotion, and strict adherence to sanitation and safety regulations. This role emphasizes strong leadership and a commitment to high-quality guest experiences.