Restaurant Operations Leader - Growth & Mentorship

Shake Shack; Dedham (MA); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

Medical, Dental, Vision Insurance

401k Plan with Company Match

Paid Time Off

Paid Parental Leave

Employee Assistance Program

Pre-Tax Commuter and Parking Benefits

Job summary

Shake Shack in Dedham, MA is seeking a Restaurant Manager to lead daily operations, train team members, and deliver outstanding hospitality. You’ll drive service standards, coach staff, and partner with leadership to execute the brand’s local community plans.

The role requires 2–3 years in restaurant management, knowledge of operations, purchasing, sanitation, and a focus on coaching, with flexible hours and a strong sense of teamwork.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of the Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Restaurant management

Leadership

Team training

Operations management

Financial acumen

Flexibility

Job description

Shake Shack in Dedham, MA is seeking a Restaurant Manager to lead daily operations, train team members, and deliver outstanding hospitality. You’ll drive service standards, coach staff, and partner with leadership to execute the brand’s local community plans.

The role requires 2–3 years in restaurant management, knowledge of operations, purchasing, sanitation, and a focus on coaching, with flexible hours and a strong sense of teamwork.