Guest-Experience Leader | Fast-Paced Restaurant Manager

Shake Shack; Boston (MA); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

Weekly pay and bonuses

Meal discounts

Corporate discounts

Job summary

Shake Shack is hiring a Restaurant Manager in Boston, MA, to lead daily operations and ensure guest satisfaction while upholding Shake Shack standards of hospitality. You will train teams, coach staff, and promote the brand in the local community.

The role emphasizes leadership, financial awareness, and compliance with health codes, with competitive pay, benefits, and growth opportunities within a fast-growing hospitality brand.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word‑of‑mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Restaurant management

Leadership

Personnel management

Food safety

Financial acumen

Job description

Shake Shack is hiring a Restaurant Manager in Boston, MA, to lead daily operations and ensure guest satisfaction while upholding Shake Shack standards of hospitality. You will train teams, coach staff, and promote the brand in the local community.

The role emphasizes leadership, financial awareness, and compliance with health codes, with competitive pay, benefits, and growth opportunities within a fast-growing hospitality brand.