Restaurant Operations Leader - Growth & Mentorship

Shake Shack Enterprises, LLC; Grand Rapids (MI); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

401k match

Paid time off

Parental leave

Health insurance

Job summary

Shake Shack is seeking a skilled Restaurant Manager to lead daily operations in a fast-paced setting and ensure guest satisfaction across all touchpoints.

You will train team members, coach for excellence, manage performance, and uphold food safety and sanitation standards while driving local brand initiatives and community engagement.

Join a collaborative, inclusive team with opportunities for growth, weekly pay, and comprehensive benefits as part of our ShackFam culture.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of the Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word‑of‑mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Restaurant management

Team leadership

Operations coordination

Food safety

Budgeting

Tools

POS systems

Microsoft Excel

Job description

Shake Shack is seeking a skilled Restaurant Manager to lead daily operations in a fast-paced setting and ensure guest satisfaction across all touchpoints.

You will train team members, coach for excellence, manage performance, and uphold food safety and sanitation standards while driving local brand initiatives and community engagement.

Join a collaborative, inclusive team with opportunities for growth, weekly pay, and comprehensive benefits as part of our ShackFam culture.