Restaurant Operations Lead — Growth & Impact

Shake Shack Enterprises, LLC; Andover (MA); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

Weekly Pay and Performance bonuses

Shake Shack Meal Discounts

Exclusive corporate discounts for trav

Medical, Dental, and Vision Insurance*

Employer Paid Life and Disability

401k Plan with Company Match*

Paid Time Off*

Paid Parental Leave*

Access to Employee Assistance Program

Pre‑Tax Commuter and Parking Benefits

Flexible Spending and Dependent Care

Development and Growth Opportunities

Job summary

Shake Shack Enterprises, LLC is seeking an experienced Restaurant Manager in Andover, MA to lead daily operations and staff development, ensuring exceptional guest experiences. This role emphasizes coaching, brand promotion, and adherence to sanitation standards in a fast-paced environment.

The successful candidate will manage team performance, drive hospitality excellence, and help shape community engagement while maintaining costs and service quality in line with Shake Shack standards.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word‑of‑mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Leadership

Operations management

People management

Budgeting & cost control

Guest service excellence

Job description

Shake Shack Enterprises, LLC is seeking an experienced Restaurant Manager in Andover, MA to lead daily operations and staff development, ensuring exceptional guest experiences. This role emphasizes coaching, brand promotion, and adherence to sanitation standards in a fast-paced environment.

The successful candidate will manage team performance, drive hospitality excellence, and help shape community engagement while maintaining costs and service quality in line with Shake Shack standards.