Restaurant Operations Leader — Elevate Guest Experience

Jobtome; Miami Beach (FL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Weekly Pay

Meal Discounts

Corporate Discounts

Medical Insurance

Life Insurance

401k matching

Paid Time Off

Parental Leave

Employee Assistance Program

Commuter Benefits

Flexible Spending Accounts

Growth Opportunities

Job summary

Shake Shack is seeking a Restaurant Manager to lead daily operations in a high-volume setting, ensuring exceptional service and guest satisfaction. You will train staff, coach the team, and drive hospitality excellence while promoting the brand through local events and community engagement.

The role requires 2-3 years of management experience, strong operational and financial acumen, and flexibility to work varied hours.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level
• Understanding of financial aspects of business operations
• Food handler certification, preferred
• Willingness to work flexible hours

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word‑of‑mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Job description

Shake Shack is seeking a Restaurant Manager to lead daily operations in a high-volume setting, ensuring exceptional service and guest satisfaction. You will train staff, coach the team, and drive hospitality excellence while promoting the brand through local events and community engagement.

The role requires 2-3 years of management experience, strong operational and financial acumen, and flexibility to work varied hours.