Hospitality Ops Leader — High-Volume Restaurant

Shake Shack; Centerville (SC); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

Corporate discounts

Medical, dental, and vision insurance

Employer paid life and disability

401(k) with company match

Paid time off

Parental leave

Employee Assistance Program

Pre-tax commuter benefits

Flexible spending accounts

Development and growth opportunities

Job summary

Shake Shack is seeking a Restaurant Manager to lead daily operations, ensuring superior service and guest satisfaction. You will train and motivate the team, drive hospitality excellence, and promote the brand through community events.

This role emphasizes coaching, leadership, and adherence to safety standards in a fast-paced, high-volume setting. The ideal candidate has 2–3 years in restaurant management, strong financial acumen, and a flexible schedule.

Qualifications

• 2–3 years of restaurant management in high-volume, fast-paced settings.
• Knowledge of personnel management, food planning/prep, purchasing and sanitation.
• Aptitude for leading, coaching, and driving excellence.
• Understanding of financial aspects of business operations.
• Food handler certification preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Job description

Shake Shack is seeking a Restaurant Manager to lead daily operations, ensuring superior service and guest satisfaction. You will train and motivate the team, drive hospitality excellence, and promote the brand through community events.

This role emphasizes coaching, leadership, and adherence to safety standards in a fast-paced, high-volume setting. The ideal candidate has 2–3 years in restaurant management, strong financial acumen, and a flexible schedule.