Hospitality Operations Leader

Jobtome; Cotuit Highlands (MA); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

Weekly pay and performance bonuses

Shake Shack meal discounts

Exclusive corporate discounts for tech

Medical, Dental, and Vision Insurance

Employer Paid Life and Disability

401k Plan with Company Match

Paid Time Off

Paid Parental Leave

Employee Assistance Program on Day 1

Pre-Tax Commuter and Parking Benefits

Flexible Spending and Dependent Care

Development and Growth Opportunities

Job summary

Shake Shack is seeking a Restaurant Manager to oversee daily operations, drive exceptional guest service, and lead a high-performing team. You will train staff, coach for excellence, and implement brand-promoting plans within the local community.

Requirements include 2-3 years in high-volume restaurant management, strong operational knowledge, and flexibility in hours. A food handler certification is preferred as part of a comprehensive benefits program.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Understanding of financial aspects of business operations
• Food handler certification, preferred
• Willingness to work flexible hours
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Restaurant management

Leadership

Team training

Financial awareness

Job description

Shake Shack is seeking a Restaurant Manager to oversee daily operations, drive exceptional guest service, and lead a high-performing team. You will train staff, coach for excellence, and implement brand-promoting plans within the local community.

Requirements include 2-3 years in high-volume restaurant management, strong operational knowledge, and flexibility in hours. A food handler certification is preferred as part of a comprehensive benefits program.