Restaurant Operations Leader

TGI Fridays - 2632; Orlando (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

TGI Friday's Orlando is seeking an experienced Manager to lead restaurant operations and mentor 3-6 managers and all FOH/BOH staff. The role focuses on delivering exceptional guest experiences, upholding Credo and brand standards, and driving sales through effective staff development.

The candidate should have a 4-year college degree preferred and at least 2 years of restaurant management experience, with strong knowledge of POS and back-office systems.

Qualifications

• 4-year college degree preferred.
• Minimum of 2 years of experience in Restaurant Management with extensive knowledge of Friday's recipes, policies, standards, theories and successful results with past responsibilities.
• Must be capable of performing all functions and meeting all qualification standards for all hourly positions.
• Knowledge of POS system and the back office systems to fulfill management functions.

Responsibilities

• Manages day-to-day restaurant operations with focus on guest experience; supervises 3-6 Managers and all hourly staff.
• Aligns behavior with Credo and Guiding Principles.
• Executes brand standards.
• Identifies opportunities to drive sales, traffic and return visits.
• Assists with staffing needs to ensure adequate talent.
• Identifies and develops high potential team members and managers.
• Provides ongoing feedback and coaching to managers and team members.
• Evaluates performance and holds staff accountable.
• Maintains a safe, clean and discrimination-free environment.
• Responds to guest service complaints to turn guests into return guests.
• Executes payroll and administrative duties as per policy.

Skills

Leadership

Guest experience

Sales growth

Staff coaching

Operations management

Education

4-year college degree preferred

Tools

POS system

Back-office systems

Job description

TGI Friday's Orlando is seeking an experienced Manager to lead restaurant operations and mentor 3-6 managers and all FOH/BOH staff. The role focuses on delivering exceptional guest experiences, upholding Credo and brand standards, and driving sales through effective staff development.

The candidate should have a 4-year college degree preferred and at least 2 years of restaurant management experience, with strong knowledge of POS and back-office systems.