Guest Experience Shift Leader

TGI Fridays - 2633; Orlando (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

TGI Fridays in Orlando is seeking a Shift Supervisor to lead daily operations, supervise staff and ensure guests receive accurate orders with exceptional service.

You will oversee throughput, uphold cleanliness and food safety standards, coach team members and handle issues promptly. This role requires strong communication and a customer‑driven mindset, with opportunities for advancement within a dynamic restaurant group.

Qualifications

• Love making guests feel good and provide outstanding service.
• Excellent communication and customer service skills are essential.
• Ability to manage a multi‑million‑dollar business and lead a team.

Responsibilities

• Supervise operations during shifts, making daily decisions and supporting staff while upholding standards, quality and cleanliness.
• Proactively run a shift and anticipate guest needs.
• Apply standard operating procedures to ensure an outstanding shift.
• Mentor team members with feedback, coaching, development and recognition.
• Address issues and guest complaints promptly.
• Lead team rallies to keep staff engaged and informed.
• Ensure food quality and timely delivery to guests.
• Perform food safety and line checks to meet standards.
• Inspect deliveries for quality and correct billing.
• Prepare end-of-shift reports as needed.
• Maintain a safe work environment to minimize injuries.
• Keep supervisor informed and take corrective action when needed.
• Ensure all prepared food meets recipe standards and presentation guidelines.
• Comply with food safety rules, laws and standards.
• Package expo-ready food correctly per zoning standards.
• Stay updated on recipe changes and ensure execution.
• Keep kitchen clean, stock and rotate products.
• Keep prepared food moving from kitchen to service area.
• Communicate ticket times and potential problems with service staff, kitchen staff and managers.
• Complete prep for stocking and station setup; clean and breakdown daily.
• Clean and sanitize throughout the shift.
• Rotate products, label and date items.
• Perform other duties as required.
• Follow TGI Fridays and CDC health guidelines.

Skills

Customer service

Communication

Employee management

Safety and cleanliness

Job description

TGI Fridays in Orlando is seeking a Shift Supervisor to lead daily operations, supervise staff and ensure guests receive accurate orders with exceptional service.

You will oversee throughput, uphold cleanliness and food safety standards, coach team members and handle issues promptly. This role requires strong communication and a customer‑driven mindset, with opportunities for advancement within a dynamic restaurant group.