Senior Restaurant Operations Manager

TGI Fridays; Linden (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

TGI Friday’s is seeking a Manager in Linden, NJ to help lead restaurant operations and a team of 3–6 managers and hourly staff. The role focuses on delivering an exceptional guest experience while upholding Credo and brand standards.

You will coach and develop managers, drive sales and traffic, and ensure compliant, efficient operations across FOH and BOH. Prior restaurant management experience is required.

Qualifications

• 4-year college degree preferred.
• Minimum of 2 years of experience in Restaurant Management with extensive knowledge of Friday's recipes, policies, standards, theories and successful results with past responsibilities.
• Must be capable of performing all functions and meeting all qualification standards for all hourly positions.
• Knowledge of P.O.S. system and the back office systems to fulfill management functions.

Responsibilities

• Lead daily restaurant operations with a focus on delivering a great guest experience; supervise 3–6 Managers and all FOH and BOH hourly Team Members; manage all profit and loss centers.
• Align all behavior with the Credo and Guiding Principles.
• Execute on all brand standards.
• Identify opportunities to drive sales, traffic and return visits with a 4-wall mentality; oversee local store marketing and national promotions.
• Assist with staffing needs to ensure adequate number of team members.
• Identify and develop high-potential team members and managers for future openings.
• Provide ongoing feedback, coaching and development to managers and team members.
• Evaluate performance and hold managers and staff accountable to results.
• Create a safe, clean and discrimination-free environment; ensure legal and company standards are met.
• Respond to guest service complaints and turn dissatisfaction into return visits.
• Complete payroll and related admin duties per policy.

Skills

Restaurant Management

Coaching

POS systems

Education

4-year college degree preferred.

Job description

TGI Friday’s is seeking a Manager in Linden, NJ to help lead restaurant operations and a team of 3–6 managers and hourly staff. The role focuses on delivering an exceptional guest experience while upholding Credo and brand standards.

You will coach and develop managers, drive sales and traffic, and ensure compliant, efficient operations across FOH and BOH. Prior restaurant management experience is required.