Shift Supervisor: Lead & Elevate Guest Experience

TGI Fridays; Orlando (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

TGI Fridays is seeking a Shift Supervisor in the Orlando area to lead daily operations, supervise staff, and ensure guests receive accurate and timely service. You will be responsible for upholding food safety standards, coaching team members, and maintaining an engaging, high-energy environment that reflects the brand.

Ideal candidates bring restaurant experience, strong communication skills, and a commitment to customer service excellence while ensuring safety and quality across shifts.

Qualifications

• One year of external restaurant experience.
• Must be able to read, write and speak English.
• Must be able to lift up to 30 lbs.
• Must be able to walk and stand during entire shift.

Responsibilities

• Supervise operations during scheduled shifts, providing staff support and ensuring standards, product quality and cleanliness.
• Lead shifts proactively, anticipate guest needs, and ensure an outstanding guest experience.
• Observe team members, provide coaching and recognition, and give immediate feedback.
• Follow up on issues and complaints during shifts and communicate with supervisors.
• Communicate ticket times and potential problems with service, kitchen staff and managers.
• Ensure food safety rules and proper prep, packaging, labeling, and rotation.
• Prepare end-of-shift reports and maintain a safe working environment.

Skills

Leadership

Customer service

Communication

Team management

Job description

TGI Fridays is seeking a Shift Supervisor in the Orlando area to lead daily operations, supervise staff, and ensure guests receive accurate and timely service. You will be responsible for upholding food safety standards, coaching team members, and maintaining an engaging, high-energy environment that reflects the brand.

Ideal candidates bring restaurant experience, strong communication skills, and a commitment to customer service excellence while ensuring safety and quality across shifts.