Restaurant Operations Leader

TGI Fridays; Silva-De-Amor (MD); On-site; USD 70,000 - 120,000; Full time

Job summary

TGI Friday's is seeking a Restaurant Manager to lead day-to-day restaurant operations and drive exceptional guest experiences in a fast-paced environment. You will supervise 3–6 managers and all FOH/BOH staff, ensuring adherence to brand standards and financial goals.

You will coach and develop team members, align behavior with our Credo, and actively seek opportunities to grow guest counts and revenue while maintaining a safe, compliant workplace.

Qualifications

• 4-year college degree preferred.
• Minimum of 2 years of experience in Restaurant Management with extensive knowledge of Friday's recipes, policies, standards, theories and successful results with past responsibilities.
• Must be capable of performing all functions and meeting all qualification standards for all hourly positions.
• Knowledge of POS system and the back office systems to fulfill management functions.

Responsibilities

• Manages all day-to-day restaurant operations with a focus on delivering a great guest experience; supervises and supports 3-6 Managers and all FOH and BOH hourly Team Members; manages all profit and loss centers.
• Aligns all behavior with the Credo and Guiding Principles.
• Executes on all brand standards.
• Identifies opportunities to drive sales, traffic and return visits with a 4-wall mentality; oversee implementation of local store marketing and national marketing promotions.
• Assists with the determination of current and future staffing needs in the restaurant to ensure an adequate number of talented team members are available to deliver a great guest experience.
• Identifies and develops high potential team members and managers to fill future openings.
• Provides ongoing and honest feedback, coaching and development to managers and team members.
• Evaluates performance fairly and frequently and holds managers and team members accountable to results.
• Creates a safe, clean and discrimination-free environment for all managers, team members and guests by ensuring all legal and company standards are met.
• Respond to Guest service complaints either in person or over the phone, taking any and all appropriate actions to turn dissatisfied Guests into return Guests.
• Completes all financial and personnel / payroll related administrative duties in and an accurate and timely way, in accordance with company policies and procedures.

Skills

Leadership

People management

Guest service excellence

Sales growth

Coaching & development

Operational management

Staffing & scheduling

Education

4-year college degree preferred

Tools

POS system

Back-office systems

Job description

TGI Friday's is seeking a Restaurant Manager to lead day-to-day restaurant operations and drive exceptional guest experiences in a fast-paced environment. You will supervise 3–6 managers and all FOH/BOH staff, ensuring adherence to brand standards and financial goals.

You will coach and develop team members, align behavior with our Credo, and actively seek opportunities to grow guest counts and revenue while maintaining a safe, compliant workplace.