Shift Leader – Guest Experience & Restaurant Ops

TGI Fridays - 2632; Orlando (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

TGI Fridays in Orlando, FL is seeking a Shift Supervisor to lead daily operations, supervise staff, and ensure guests receive accurate, timely service. You’ll coordinate with front-of-house and kitchen teams, uphold food safety standards, and maintain a welcoming, high-energy dining experience.

The ideal candidate has at least one year of restaurant experience, strong communication skills, and the ability to manage shifts and train teammates.

Qualifications

• One year of external restaurant experience
• Must complete and pass background check
• Must be able to read, write and speak English
• Must be able to lift up to 30 lbs

Responsibilities

• Supervise operations during scheduled shifts, including daily decision-making, and staff support while upholding standards, product quality and cleanliness
• Proactively run a shift and anticipate Guest needs
• Follow up on any issues and complaints during your shift
• Lead motivational rallies ensuring that Team Members are engaged and informed
• Ensure great food is delivered to every Guest
• Conduct food safety and line checks to ensure standards are met
• Communicate ticket times and potential problems with service staff, kitchen staff and Managers
• Prepare end of shift reports and maintain a safe working environment

Job description

TGI Fridays in Orlando, FL is seeking a Shift Supervisor to lead daily operations, supervise staff, and ensure guests receive accurate, timely service. You’ll coordinate with front-of-house and kitchen teams, uphold food safety standards, and maintain a welcoming, high-energy dining experience.

The ideal candidate has at least one year of restaurant experience, strong communication skills, and the ability to manage shifts and train teammates.