Restaurant Operations Leader

Universal Store; Merrillville (IN); Presencial; USD 60 000 - 90 000; Tempo integral

Resumo da oferta

IHOP in Merrillville, IN is seeking a General Manager to lead daily restaurant operations and drive guest satisfaction. You will oversee training, compliance with SOPs, and achievement of financial and service goals while maintaining high standards of food safety and team performance.

The role emphasizes staff development, guest relations, and adherence to company policies, with duties spanning from recruiting to reporting and operation optimization.

Qualificações

• High school diploma or GED and related experience.
• Strong leadership and guest service skills.
• Ability to manage daily operations and staff training.
• Clear communication and teamwork abilities.
• Commitment to SOPs and safety standards.

Responsabilidades

• Develop relationships with guests and employees to ensure service excellence.
• Implement and oversee the Craft Training program for hourly staff.
• Execute financial and marketing objectives per SOP and plan.
• Manage floor operations and handle guest feedback promptly.
• Recruit, train, and coach staff; enforce policies and safety.
• Ensure food safety, inventory, and supply par levels are maintained.
• Complete required reports and paperwork accurately and timely.
• Perform other duties as assigned.

Conhecimentos

Leadership

Guest service

Operations management

Staff training

Communication

Formação académica

High school diploma or GED

2-4 years related experience

Descrição da oferta de emprego

IHOP in Merrillville, IN is seeking a General Manager to lead daily restaurant operations and drive guest satisfaction. You will oversee training, compliance with SOPs, and achievement of financial and service goals while maintaining high standards of food safety and team performance.

The role emphasizes staff development, guest relations, and adherence to company policies, with duties spanning from recruiting to reporting and operation optimization.