Restaurant Operations Leader

Universal Store; Maricopa (AZ); On-site; USD 60,000 - 95,000; Full time

Job summary

IHOP in Maricopa, AZ is seeking a General Manager to direct unit operations and lead guest service efforts. You will implement training programs, drive financial and marketing objectives, and manage staff performance to ensure a high-quality dining experience.

The role requires the ability to recruit and develop hourly employees, maintain SOP compliance, and oversee safety, food quality, and inventory. Strong leadership and communication are essential to success.

Qualifications

• High school diploma or GED required; 2–4 years related experience preferred.
• Strong leadership and guest service skills are essential.
• Experience training and developing hourly staff and managing operations.

Responsibilities

• Direct operations of the unit and ensure guest satisfaction.
• Lead the Craft Training program for hourly employees to improve operations and guest experience.
• Execute annual financial, marketing, guest service, and HR objectives per SOPs.
• Manage restaurant floor, maintain guest relations, and handle complaints professionally.
• Recruit, train, and retain staff; supervise performance and administer compensation.
• Ensure food safety, proper inventory, and compliance with SOP and regulations.
• Oversee equipment, cleanliness, safety, and security; enforce policies and procedures.

Skills

Leadership

Guest service

People management

Training

Education

GED/High School

Job description

IHOP in Maricopa, AZ is seeking a General Manager to direct unit operations and lead guest service efforts. You will implement training programs, drive financial and marketing objectives, and manage staff performance to ensure a high-quality dining experience.

The role requires the ability to recruit and develop hourly employees, maintain SOP compliance, and oversee safety, food quality, and inventory. Strong leadership and communication are essential to success.