Restaurant Operations Leader

Universal Store; Casa Grande (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

IHOP in Casa Grande, AZ is seeking a Unit Operations Manager to lead the operation unit and drive performance in sales, guest satisfaction, and team development.

The role emphasizes implementing training programs, maintaining regulatory compliance, and coordinating with the General Manager to meet objectives. A high school diploma and several years of related experience, plus strong leadership and communication skills, are preferred.

Qualifications

• Requires high school diploma or GED; 2–4 years of related experience and/or training, or equivalent combination.

Responsibilities

• Assist in achieving budgeted sales and profits.
• Develop and maintain professional relationships with IHOP employees and guests.
• Implement Craft Training program for all restaurant hourly employees to improve unit operations and the guest experience.
• Assist in executing annual financial, local restaurant marketing, guest service and human resource objectives, strategies and tactics per SOP.
• Comply with federal, state, and local regulations applicable to the unit.
• Assist in recruitment, training, and retention of employees per SOP and operations plan.
• Ensure adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen, and miscellaneous supplies.
• Ensure proper operational condition of equipment, building structure and premises per SOP and regulations.
• Maintain safety and sanitation practices per regulations and SOP.
• Ensure security practices per SOP.
• Assist in completion of all required reports and paperwork.
• Perform other duties as assigned.

Skills

English proficiency

Leadership

Customer service

Safety training

Driver's license

Education

High school diploma or GED

Job description

IHOP in Casa Grande, AZ is seeking a Unit Operations Manager to lead the operation unit and drive performance in sales, guest satisfaction, and team development.

The role emphasizes implementing training programs, maintaining regulatory compliance, and coordinating with the General Manager to meet objectives. A high school diploma and several years of related experience, plus strong leadership and communication skills, are preferred.