Restaurant Operations Lead: Guest Experience & Team Coach

800_ilani Cowlitz Tribal Gaming Authority; United States; On-site; USD 52,000 - 64,000; Full time

Job summary

800_ilani Cowlitz Tribal Gaming Authority is seeking a Restaurant Supervisor to manage daily restaurant operations and lead the team to deliver superior guest service. The role supports the Restaurant General Manager with direction, staff development and ensuring optimal guest experiences.

The position requires formal supervisory experience in a high-quality restaurant, strong leadership and communication skills, and comfort with budgeting, scheduling and POS systems; candidates must adapt to a

Qualifications

• High School Diploma or GED (RED/FHD accepted).
• Three years of supervisory restaurant experience.
• Strong interpersonal and leadership skills.
• Excellent written and verbal communication.
• Experience with MS Word, Excel and Outlook.
• Two years Toast or Micros POS experience; other POS systems acceptable.

Responsibilities

• Lead daily restaurant operations and provide direction to the team.
• Promote superior guest service and maintain a positive culture.
• Assist in hiring, training, scheduling and coaching staff.
• Monitor labor costs, productivity and budget adherence.
• Ensure compliance with health, safety and company policies.
• Maintain accurate timekeeping, reports and inventory.

Skills

Leadership

Interpersonal skills

Communication

Staff scheduling

Food & beverage knowledge

Toast/Micros POS experience

MS Word/Excel/Outlook

Education

High School Diploma / GED

Tools

Toast

Micros

POS systems

Job description

800_ilani Cowlitz Tribal Gaming Authority is seeking a Restaurant Supervisor to manage daily restaurant operations and lead the team to deliver superior guest service. The role supports the Restaurant General Manager with direction, staff development and ensuring optimal guest experiences.

The position requires formal supervisory experience in a high-quality restaurant, strong leadership and communication skills, and comfort with budgeting, scheduling and POS systems; candidates must adapt to a