Restaurant Supervisor (Longhouse)

800_ilani Cowlitz Tribal Gaming Authority; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Ilani, located on the Cowlitz Reservation in Ridgefield, Washington, seeks a Restaurant Operations Supervisor to provide clear vision and ensure daily execution of the guest experience. You will lead FOH staff, manage shifts, and maintain health and safety standards while partnering with HR and management to uphold brand standards.

The ideal candidate has 3 years supervisory experience in a high-volume restaurant, 2 years Toast/Micros POS experience, strong leadership and communication skills,

Qualifications

• High School Diploma or GED required.
• 3 years supervisory experience in a high-volume restaurant.
• 2 years’ Toast, Micros, or similar POS experience.
• Excellent interpersonal and communication skills.
• Able to lift up to 50 lb and work flexible hours.

Responsibilities

• Promotes superior guest service and positive culture.
• Leads FOH staff regarding hiring, discipline, training, and coaching.
• Ensures cleanliness and safe, sanitary food practices.
• Documents and administers discounts, voids, comps, and transactions.
• Writes shift reports and communicates with management.
• Maintains Kronos timekeeping and department records.
• Represents brand to guests and coordinates with HR.

Skills

Strong leadership

Excellent interpersonal skills

Strong written and verbal comms

Education

High School Diploma / GED

Tools

Toast POS

Micros POS

MS Word / Excel / Outlook

Job description

Pledge for Success

We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary

Provide a clear vision of the company mission to restaurant team members assuring all are clear on tasks to achieve and expected execution. Responsible for the appearance of operation each day (prior, during, and post-closing). Meets and exceeds all standards for operations. Provide an ongoing daily presence in the operation, interacting with guests, FOH and BOH staff and peer managers.

Primary Duties and Responsibilities

• Promotes superior guest service.
• Maintains and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Assures cleanliness in all areas of restaurant and around perimeter.
• Document and administer all discounts, voids, comps, and transactions.
• Leads, directs, and manages all FOH staff as it relates to hiring, discipline, training, and coaching.
• Communicate with other FOH and BOH managers daily as needed to review all parts of the business operation.
• Ensure that all company policies are adhered to and maintained.
• Provide top leadership regarding representing the brand to guests.
• Ensure that all personnel matters and documentation are professionally handled and coordinated with the Restaurant Manager and HR.
• Ensure safe and sanitary food practices, including compliance with all Health Department regulations as it relates to BOH and FOH operations.
• Order beverage items as needed and directed by the Restaurant Manager (s) and Restaurant Operations Manager.
• Write shift reports after every shift accurately and fully detailing all restaurant business as outlined by the Restaurant Operations Manager and email said reports to the Restaurant Management Team, Director of Food & Beverage, and ilani Assistant General Manager.
• Attend all necessary management meetings.
• Review and maintain accurate FOH Kronos timekeeping punches for all FOH staff.
• Maintains confidentiality of sensitive information.
• Any other duties as requested by the Restaurant Manager and/or Assistant Manager(s).

Minimum Qualifications

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• Three (3) years supervisory experience in a high-volume style restaurant.
• Two (2) years’ Toast, Micros, or similar POS experience.
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Experience with MS Word, MS Excel, and Outlook.
• Flexible schedule including late nights, weekends, early mornings, and all holidays and department blackout/high volume days.
• Ability to lift 50 lb.
• Strong wine, beer, cocktail, and food knowledge.
• Proven and proficient positive leadership skills.
• Strong written and verbal communication skills.
• Strong financial accountability skills.
• Available 40-50 hours per week depending on business need and flow.
• Ability to be on your feet for up to 10-hour shifts.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Work Shift

Any (United States of America) Knock, knock. Hear that sound? That's opportunity!

Located on the Cowlitz Reservation in Ridgefield, Washington, ilani, is the Pacific Northwest’s premier gaming, dining, entertainment and meeting destination. With nearly 400,000 total square feet, ilani includes more than 100,000 square feet of gaming space with nearly 3,000 slots and 75 gaming tables; 22 different restaurants, bars and retail outlets; and a 2,500-seat meeting and entertainment venue hosting nationally recognized performances.