Restaurant Supervisor - Lobby Bar & Bistro

800_ilani Cowlitz Tribal Gaming Authority; United States; On-site; USD 25,000 - 36,000; Full time

Job summary

Located on the Cowlitz Reservation in Ridgefield, ilani seeks an experienced Restaurant Operations Manager to lead front-of-house operations and coordinate with back-of-house teams to ensure daily excellence. You will supervise staff, maintain cleanliness and beverage/food knowledge, and ensure policies are followed with a strong emphasis on guest satisfaction.

The role requires a proven leadership style, strong communication, and the ability to manage shifts, timekeeping, and reports while

Qualifications

• Three (3) years’ supervisory experience in a high-volume restaurant.
• Excellent interpersonal and leadership abilities.
• Proficient with MS Word, MS Excel and Outlook.
• Two (2) years’ Toast, Micros, or similar POS experience.
• Flexible schedule including late nights, weekends, holidays and high-volume days.
• Ability to lift 50 lb and stand for extended shifts.
• Strong wine, beer, cocktail, and food knowledge.
• Must adhere to health and safety measures and company policies.

Responsibilities

• Promotes superior guest service.
• Lead, direct, and manage FOH staff including hiring, training and coaching.
• Communicate daily with FOH and BOH managers to review operations.
• Ensure policies are adhered to and safety standards are maintained.
• Provide leadership representing the brand to guests.
• Handle documentation and confidentiality of sensitive information.
• Attend management meetings and complete shift reports.
• Maintain timeliness and accuracy of FOH Kronos punches.

Skills

Interpersonal skills

Leadership

Communication skills

Financial accountability

Team management

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Outlook

Toast POS

Micros POS

Job description

Position Summary: Provide a clear vision of the company mission to restaurant team members assuring all are clear on tasks to achieve and expected execution. Responsible for the appearance of operation each day (prior, during, and post-closing). Meets and exceeds all standards for operations. Provide an ongoing daily presence in the operation, interacting with guests, FOH and BOH staff and peer managers.

Primary Duties and Responsibilities:

• Promotes superior guest service.
• Maintains and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Assures cleanliness in all areas of restaurant and around perimeter.
• Document and administer all discounts, voids, comps, and transactions.
• Leads, directs, and manages all FOH staff as it relates to hiring, discipline, training and coaching.
• Communicate with other FOH and BOH managers daily as needed to review all parts of the business operation.
• Ensure that all company policies are adhered to and maintained.
• Provide top leadership regarding representing the brand to guests.
• Ensure that all personnel matters and documentation are professionally handled and coordinated with the Restaurant Managers, Restaurant Operations Manager and HR.
• Ensure safe and sanitary food practices, including compliance with all Health Department regulations as it relates to BOH and FOH operations.
• Order beverage items as needed and directed by the Restaurant Manager (s) and Restaurant Operations Manager.
• Write shift reports after every shift accurately and fully detailing all restaurant business as outline by the Restaurant Operations Manager and email said reports to the Restaurant Management Team, Director of Food & Beverage, and ilani Assistant General Manager.
• Attend all necessary management meetings.
• Review and maintain accurate FOH Kronos timekeeping punches for all FOH staff.
• Maintains confidentiality of sensitive information.
• Any other duties as requested by the Restaurant Manager and/or Assistant Manager(s).

Minimum Qualifications:

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Three (3) years’ supervisory experience in a high-volume style restaurant.
• Previous experience in MS Word, MS Excel and Outlook computer programs.
• Two (2) years’ Toast, Micros, or similar POS experience.
• Flexible schedule including late nights, weekends, early mornings, and all holidays and department "blackout/high volume" days.
• Ability to lift 50 lb.
• Strong wine, beer, cocktail, and food knowledge.
• Proven and proficient positive leadership skills.
• Strong written and verbal communication skills.
• Strong financial accountability skills.
• Available 40-50 hours per week depending on business need and flow.
• Ability to be on your feet for up to 10-hour shifts.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Work Shift: Any (United States of America)

Wages: This role offers a starting wage of $22.33 per hour. Candidates with relevant experience may be placed higher within the established pay range.

Knock, knock. Hear that sound? That's opportunity!

Located on the Cowlitz Reservation in Ridgefield, Washington, ilani, is the Pacific Northwest's premier gaming, dining, entertainment and meeting destination. With nearly 400,000 total square feet, ilani includes more than 100,000 square feet of gaming space with nearly 3,000 slots and 75 gaming tables; 22 different restaurants, bars and retail outlets; and a 2,500-seat meeting and entertainment venue hosting nationally recognized performances.