Restaurant Supervisor (Sovereign)

800_ilani Cowlitz Tribal Gaming Authority; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

ilani in Ridgefield, WA seeks a Restaurant/Operations leader to set clear mission execution for team members and oversee daily appearance of operation. You will interact with guests, FOH and BOH staff, and peers to meet standards from pre- to post-shift.

The role requires 3 years of supervisory experience in high-volume dining, 2 years of Toast/Micros POS, and strong communication skills. Expect 40–50 hours weekly, with flexibility for late shifts and holidays, on-site at ilani.

Qualifications

• High School Diploma or GED required; RED or FHD acceptable.
• Three years supervisory experience in a high-volume restaurant.
• Two years’ Toast or Micros or similar POS experience.
• Excellent interpersonal skills to foster a team environment.
• Strong written and verbal communication skills.
• Flexibility: evenings, weekends, holidays; up to 50 hrs/wk.

Responsibilities

• Promote superior guest service and maintain restaurant standards.
• Direct and manage FOH staff; hire, discipline, train, coach.
• Ensure cleanliness and health compliance; document discounts.
• Lead daily communications with FOH/BOH managers; write shift reports.
• Represent brand in guest interactions; uphold policies and safety.

Skills

Supervisory experience

POS experience

MS Word

MS Excel

Outlook

Interpersonal skills

Written & verbal communication

Financial accountability

Physical stamina

Education

High School Diploma or GED

Tools

Toast POS

Micros POS

MS Word

MS Excel

Outlook

Job description

Position Summary

Provide a clear vision of the company mission to restaurant team members assuring all are clear on tasks to achieve and expected execution. Responsible for the appearance of operation each day (prior, during, and post-closing). Meets and exceeds all standards for operations. Provide an ongoing daily presence in the operation, interacting with guests, FOH and BOH staff and peer managers.

Primary Duties and Responsibilities

• Promotes superior guest service.
• Maintains and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Assures cleanliness in all areas of restaurant and around perimeter.
• Document and administer all discounts, voids, comps, and transactions.
• Leads, directs, and manages all FOH staff as it relates to hiring, discipline, training, and coaching.
• Communicate with other FOH and BOH managers daily as needed to review all parts of the business operation.
• Ensure that all company policies are adhered to and maintained.
• Provide top leadership regarding representing the brand to guests.
• Ensure that all personnel matters and documentation are professionally handled and coordinated with the Restaurant Manager and HR.
• Ensure safe and sanitary food practices, including compliance with all Health Department regulations as it relates to BOH and FOH operations.
• Order beverage items as needed and directed by the Restaurant Manager(s) and Restaurant Operations Manager.
• Write shift reports after every shift accurately and fully detailing all restaurant business as outlined by the Restaurant Operations Manager and email said reports to the Restaurant Management Team, Director of Food & Beverage, and ilani Assistant General Manager.
• Attend all necessary management meetings.
• Review and maintain accurate FOH Kronos timekeeping punches for all FOH staff.
• Maintains confidentiality of sensitive information.
• Any other duties as requested by the Restaurant Manager and/or Assistant Manager(s).

Minimum Qualifications

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• Three (3) years supervisory experience in a high-volume style restaurant.
• Two (2) years’ Toast, Micros, or similar POS experience.
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Experience with MS Word, MS Excel, and Outlook.
• Flexible schedule including late nights, weekends, early mornings, and all holidays and department "Blackout/high volume" days.
• Ability to lift 50 lb.
• Strong wine, beer, cocktail, and food knowledge.
• Proven and proficient positive leadership skills.
• Strong written and verbal communication skills.
• Strong financial accountability skills.
• Available 40-50 hours per week depending on business need and flow.
• Ability to be on your feet for up to 10-hour shifts.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Work Shift

Shift includes 40-50 hours per week; late nights, weekends, early mornings, and all holidays and department "Blackout/high volume" days. Location: The position is located on the Cowlitz Reservation in Ridgefield, Washington, at ilani, the Pacific Northwest’s premier gaming, dining, entertainment and meeting destination, featuring over 400,000 square feet of total space, including gaming, restaurants, and a 2,500-seat meeting venue.