Restaurant Team Lead: Guest Experience & Growth

Hireology; Swarthmore (Delaware County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage

401K

Life insurance

PTO

Holidays

Earned wage access

Employee assistance program

Travel discounts

Job summary

Olympia Hospitality is hiring a Restaurant Supervisor to lead front‑of‑house staff, ensure exceptional guest service, and manage daily schedules.

You will train team members, monitor service standards, and collaborate with kitchen and bar to maintain quality while promoting upsells and guest satisfaction.

This role requires a minimum of 2 years in supervision and availability for evenings, weekends, and holidays.

Qualifications

• Minimum 2 years of supervisor experience.
• Must be available to work evenings, weekends and holidays.
• Must be legally allowed to serve alcohol.

Responsibilities

• Lead, supervise, and mentor front‑of‑house staff to foster growth.
• Coordinate schedules and staffing levels to meet demand.
• Conduct pre‑shift meetings to communicate goals and promotions.
• Ensure prompt, courteous, personalized service to guests.
• Monitor dining room activity and address issues with empathy.
• Maintain cleanliness and safety standards in service areas.
• Collaborate with kitchen and bar to ensure quality and upsell.

Skills

Leadership

Customer service

Communication

Training

Attention to detail

Problem solving

Education

High school diploma / equivalent

Job description

Olympia Hospitality is hiring a Restaurant Supervisor to lead front‑of‑house staff, ensure exceptional guest service, and manage daily schedules.

You will train team members, monitor service standards, and collaborate with kitchen and bar to maintain quality while promoting upsells and guest satisfaction.

This role requires a minimum of 2 years in supervision and availability for evenings, weekends, and holidays.