Restaurant Operations Lead: Guest Experience

Universal Store; Cicero (IL); Presencial; USD 38.000 - 62.000; Jornada completa

Descripción de la vacante

Universal Store in Illinois is seeking a seasoned manager to direct the restaurant operation unit, ensuring smooth daily performance and adherence to SOPs. The role focuses on achieving budgeted sales and profits, supervising craft employees, and maintaining safety, quality, and guest satisfaction across all standards described by IHOP SOPs.

You will lead recruiting, training staff, and coordinating with departments to meet financial and guest-service goals, while upholding federal, state, and

Formación

• High school diploma or GED; two to four years related experience or training, or equivalent combination.
• Experience in hospitality or food service supervision is preferred.

Responsabilidades

• Assist in achieving budgeted sales and profits.
• Develop and maintain professional relationships with IHOP employees and guests.
• Execute Craft Training program for hourly employees to improve operations and guest experience.
• Support annual financial, local marketing, guest service and HR objectives as defined by SOPs.
• Ensure safety, sanitation, and regulatory compliance in the unit.

Conocimientos

Leadership & supervision

Guest service

Training & development

Budgeting & cost control

Educación

High school diploma or GED

Descripción del empleo

Universal Store in Illinois is seeking a seasoned manager to direct the restaurant operation unit, ensuring smooth daily performance and adherence to SOPs. The role focuses on achieving budgeted sales and profits, supervising craft employees, and maintaining safety, quality, and guest satisfaction across all standards described by IHOP SOPs.

You will lead recruiting, training staff, and coordinating with departments to meet financial and guest-service goals, while upholding federal, state, and