Restaurant Operations Supervisor & Guest Experience Leader

Universal Store; Clarksville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Universal Store is seeking an experienced Operations Leader to direct the daily restaurant unit and drive guest satisfaction. You will oversee staffing, training, and adherence to IHOP SOPs while ensuring safety, quality, and profitability.

You will collaborate with the General Manager to implement financial plans, marketing initiatives, and service standards, and you will mentor craft team members to achieve performance goals.

Qualifications

• Requires a high school diploma or GED.
• Two to four years related experience or training, or equivalent combination.

Responsibilities

• Assist in achieving budgeted sales and profits.
• Develop and maintain professional relationships with IHOP employees and guests.
• Implement Craft Training program for all restaurant hourly employees to improve unit operations and the guest experience.
• Assist in executing annual financial, local restaurant marketing, guest service and human resource objectives, strategies and tactics for assigned unit, as defined by the current IHOP SOP and operations plan.
• Comply with federal, state, and local regulations which are applicable to assigned unit.
• Assist in the recruitment, training and retention of employees as defined by the current SOP and operations plan for the assigned unit.
• Ensure adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen, and miscellaneous supplies.
• Ensure the proper operational condition of equipment, building structure and premises according to federal regulations and the SOP.
• Ensure safety and sanitation practices are maintained according to federal, state, and local regulations and the SOP.
• Ensure security practices as defined by the SOP.
• Assist in the completion of all required reports and paperwork.
• Perform other duties as assigned.

Education

High school diploma or GED

Two to four years related experience and/or training

Job description

Universal Store is seeking an experienced Operations Leader to direct the daily restaurant unit and drive guest satisfaction. You will oversee staffing, training, and adherence to IHOP SOPs while ensuring safety, quality, and profitability.

You will collaborate with the General Manager to implement financial plans, marketing initiatives, and service standards, and you will mentor craft team members to achieve performance goals.