Restaurant Operations & Guest Experience Manager

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly); Wayland (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

Terrain Cafe is opening a new location in Wayland and seeks a managing leader to guide hourly teams and uphold our hospitality standards. You will supervise floor operations, ensure staff are paid accurately, and collaborate with leadership to optimize purchasing and scheduling.

The role focuses on building a welcoming space, coordinating payroll, staffing, and procurement, and driving labor and cost performance in a growing café concept.

Qualifications

• Experience leading hourly teams to deliver a best-in-class brand experience.
• Familiarity with payroll, scheduling, recruitment, and purchasing to support store operations.

Responsibilities

• Oversee floor operations to maintain signature hospitality standards.
• Support business functions including payroll, scheduling, recruitment and purchasing.
• Collaborate with General Manager and AGM; manage controllable spending (COGS and labor).

Skills

People leadership

Payroll

Scheduling

Recruitment

Purchasing

Hospitality

Operations management

Job description

Terrain Cafe is opening a new location in Wayland and seeks a managing leader to guide hourly teams and uphold our hospitality standards. You will supervise floor operations, ensure staff are paid accurately, and collaborate with leadership to optimize purchasing and scheduling.

The role focuses on building a welcoming space, coordinating payroll, staffing, and procurement, and driving labor and cost performance in a growing café concept.