Restaurant Experience Lead & Ops Manager

Terrain Cafe; Wayland (MA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO

Employee discounts

Retirement savings

Job summary

Terrain Cafe is opening in Wayland and seeks a dedicated restaurant management professional to lead hourly teams and uphold our hospitality standards. This role partners with leadership to drive brand experience, payroll accuracy, scheduling, purchasing, and overall service excellence.

Ideal candidates bring 2-3 years of restaurant management, experience with POS and OpenTable, and a strong sense of ownership and accountability in a fast-paced setting.

Qualifications

• 2-3 years restaurant management experience
• 1 year of relative administrative experience preferred
• Experience with restaurant technical applications, including POS & OpenTable
• Experience contributing opening new restaurant location a plus
• Ability to work in a standing position for long periods of time
• Ability to reach, bend and stoop

Responsibilities

• Lead floor shifts with high energy and ensure opening, closing, and standards.
• Manage labor and spending based on yearly budget and monitor productivity.
• Complete daily tip calculations and payroll corrections in POS system.
• Monitor stock levels and submit precise orders to meet purchasing pars.
• Uphold sanitation and safety standards and regulatory guidelines.
• Resolve operational hiccups quickly to maintain guest experience.

Skills

People person

Floor leadership

Detail oriented

Ownership

Emotional intelligence

Integrity

Tools

POS system

OpenTable

Job description

Terrain Cafe is opening in Wayland and seeks a dedicated restaurant management professional to lead hourly teams and uphold our hospitality standards. This role partners with leadership to drive brand experience, payroll accuracy, scheduling, purchasing, and overall service excellence.

Ideal candidates bring 2-3 years of restaurant management, experience with POS and OpenTable, and a strong sense of ownership and accountability in a fast-paced setting.