Guest Experience Leader - Café & Beverages

URBN Urban Outfitters, Inc.; Northern (KY); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Employee discounts

Retirement savings

Job summary

Terrain Cafe in Wayland is seeking an Assistant Manager to lead hourly teams and deliver a best-in-class guest experience, collaborating with the General Manager and AGM to oversee dining room operations and beverage programming.

The ideal candidate will have 4-5 years of restaurant experience and at least 1 year of management, with strong communication and a passion for hospitality in a horticulturally inspired setting. Competitive pay and comprehensive perks are provided by URBN.

Qualifications

• 4-5 years restaurant experience.
• 1 year management experience.
• Ability to work in a standing position for long periods (up to 10 hours).
• Ability to reach, bend and stoop.

Responsibilities

• Responsible for supporting and meeting daily restaurant operations to ensure a superior guest experience in our dining room
• Collaborate with the General Manager in analyzing and recommending methods drive sales, manage profitability, fulfill operating hours to include all controllable spending (payroll, COGS, invoicing)
• Manage beverage program; maintain relationships with purveyors, manage and submission of inventory, participation in menu development
• Assists the General Manager in hiring, training, developing, scheduling and evaluating employees through daily line-up, staff programs and daily evaluation of restaurant service performance
• Enforces company standards, policies, and procedures, including sanitation, safety, dress codes, and cash handling
• Interacts with guests to obtain feedback; effectively responds to and handles guest issues and complaints at all times acting as a brand ambassador
• Encourages a positive work environment for all staff

Skills

Restaurant leadership

Guest service

Team supervision

Shift management

Job description

Terrain Cafe in Wayland is seeking an Assistant Manager to lead hourly teams and deliver a best-in-class guest experience, collaborating with the General Manager and AGM to oversee dining room operations and beverage programming.

The ideal candidate will have 4-5 years of restaurant experience and at least 1 year of management, with strong communication and a passion for hospitality in a horticulturally inspired setting. Competitive pay and comprehensive perks are provided by URBN.