Restaurant Operations Coach — Field Leader (4-Wall Focus)

Pizza Hut; Plano (TX); Vor Ort; USD 99.000 - 105.000; Vollzeit

Zusammenfassung

Pizza Hut in Chicago, IL is seeking an Operations Advisor to improve in-restaurant execution and guest experiences across assigned franchise locations. This field-focused role emphasizes four-wall operations, coaching, and hands-on support to drive profitability.

The ideal candidate has 8+ years in hospitality operations, can lead multiple roles, and is comfortable traveling about 70% within the market.

Qualifikationen

• 8+ years of hands-on restaurant operations experience in QSR, restaurant, retail, food & beverage, or a similar industry.
• Demonstrated experience operating restaurants and leading restaurant teams across multiple roles and levels (e.g., General Manager, Area Coach, Multi-Unit Leader, Director, or equivalent).
• Strong understanding of 4-wall restaurant operations, including food execution, labor, service, cleanliness, safety, and shift-level accountability.
• Proven ability to coach, influence, and develop restaurant leaders through direct engagement and field presence.
• Strong root-cause problem-solving skills with the ability to translate insights into practical, executable action plans.
• Ability to build strong, credible relationships with franchisees and operations leaders.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Must live within the market they support to enable frequent restaurant presence and rapid response.
• Travel required approximately 70%, primarily within the assigned market

Aufgaben

• Serve as a 4-wall restaurant operations expert, partnering with franchisees and restaurant leadership teams to improve in-restaurant execution, consistency, and performance.
• Drive improvement in key operational metrics by coaching restaurant leaders and above-restaurant teams on effective restaurant processes, procedures, and execution fundamentals.
• Provide hands‑on, in‑restaurant coaching focused on food quality, speed, accuracy, cleanliness, safety, and team execution.
• Lead or support workshops, bootcamps, and in‑restaurant training sessions to build operational capability and accountability at the restaurant level.
• Uphold Pizza Hut brand standards by identifying execution gaps, advising on corrective actions, and reinforcing proven operational practices.
• Conduct operational performance diagnostics to identify root causes of underperformance within the four walls of the restaurant.
• Develop clear, actionable improvement plans in partnership with franchisees and restaurant leaders, and collaborate with the Franchise Operations Partner (FOP) to ensure follow‑up and sustained execution.
• Support the rollout of new initiatives by building franchisee buy‑in, assisting with training, and providing on‑the‑ground implementation support.
• Build strong, trusted relationships with restaurant managers, above‑restaurant leaders, and franchise leadership to enable sharing of best practices and continuous improvement.
• Deploy based on FOP business planning to support critical initiatives and underperforming restaurants with targeted, hands‑on operational support.
• ence.

Kenntnisse

Operations leadership

Coaching

Root cause analysis

Relationship building

MS Office

Tools

Microsoft Office

Jobbeschreibung

Pizza Hut in Chicago, IL is seeking an Operations Advisor to improve in-restaurant execution and guest experiences across assigned franchise locations. This field-focused role emphasizes four-wall operations, coaching, and hands-on support to drive profitability.

The ideal candidate has 8+ years in hospitality operations, can lead multiple roles, and is comfortable traveling about 70% within the market.