4-Wall Operations Coach for Franchise Excellence

Pizza Hut; Plano (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Pizza Hut is seeking a field-focused Operations Advisor to drive in-restaurant execution and franchisee profitability across a defined market. The role collaborates with franchisees and restaurant leadership to strengthen daily operations inside the four walls and to enhance guest experiences.

You will coach and develop leaders, lead hands-on training, and work with the Franchise Operations Partner to implement initiatives and sustain performance across the market, with travel required.

Qualifications

• 8+ years of hands-on restaurant operations experience in QSR, restaurant, retail, food & beverage, or similar.
• Demonstrated experience operating restaurants and leading restaurant teams across multiple roles and levels.

Responsibilities

• Serve as a 4-wall restaurant operations expert, partnering with franchisees and restaurant leadership teams to improve in-restaurant execution, consistency, and performance.
• Drive improvement in key operational metrics by coaching restaurant leaders and above-restaurant teams on effective restaurant processes, procedures, and execution fundamentals.
• Provide hands-on, in-restaurant coaching focused on food quality, speed, accuracy, cleanliness, safety, and team execution.
• Lead or support workshops, bootcamps, and in-restaurant training sessions to build operational capability and accountability at the restaurant level.
• Uphold Pizza Hut brand standards by identifying execution gaps, advising on corrective actions, and reinforcing proven operational practices.
• Conduct operational performance diagnostics to identify root causes of underperformance within the four walls of the restaurant.
• Develop clear, actionable improvement plans in partnership with franchisees and restaurant leaders, and collaborate with the Franchise Operations Partner (FOP) to ensure follow-up and sustained execution.
• Support the rollout of new initiatives by building franchisee buy-in, assisting with training, and providing on-the-ground implementation support.
• Build strong, trusted relationships with restaurant managers, above-restaurant leaders, and franchise leadership to enable sharing of best practices and continuous improvement.
• Deploy based on FOP business planning to support critical initiatives and underperforming restaurants with targeted, hands-on operational support.

Skills

Restaurant operations

Coaching & leadership

Root-cause problem solving

Relationship building

MS Office

Tools

Microsoft Office

Job description

Pizza Hut is seeking a field-focused Operations Advisor to drive in-restaurant execution and franchisee profitability across a defined market. The role collaborates with franchisees and restaurant leadership to strengthen daily operations inside the four walls and to enhance guest experiences.

You will coach and develop leaders, lead hands-on training, and work with the Franchise Operations Partner to implement initiatives and sustain performance across the market, with travel required.