Field Operations Coach - Restaurant Excellence

Pizza Hut; Plano (TX); On-site; USD 99,000 - 105,000; Full time

Job summary

Pizza Hut is seeking a passionate Operations Advisor to drive in-restaurant excellence across a defined market. This role focuses on four-wall operations, processes, and execution fundamentals to boost guest experiences and franchisee profitability.

The incumbent partners with franchisees and leadership teams to strengthen daily execution inside the restaurant. Based in Shreveport, LA, the role requires hands-on coaching, training sessions, and collaboration with the Franchise Operations Partner

Qualifications

• 8+ years of hands-on restaurant operations experience in QSR or similar settings.
• Demonstrated experience operating restaurants and leading teams across multiple roles.
• Strong understanding of in-restaurant operations, labor, service, cleanliness, safety, and accountability.
• Proven ability to coach, influence, and develop restaurant leaders.
• Strong root-cause problem-solving skills with practical action planning.
• Ability to build credible relationships with franchisees and operations leaders.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Must live within the market they support to enable frequent restaurant presence.

Responsibilities

• Serve as a 4-wall restaurant operations expert, partnering with franchisees and restaurant leadership teams to improve in-restaurant execution, consistency, and performance.
• Drive improvement in key operational metrics by coaching restaurant leaders and above-restaurant teams on processes and execution fundamentals.
• Provide hands-on, in-restaurant coaching focused on food quality, speed, accuracy, cleanliness, safety, and team execution.
• Lead or support workshops, bootcamps, and training sessions to build operational capability at the restaurant level.
• Uphold Pizza Hut brand standards by identifying execution gaps and reinforcing proven practices.
• Conduct operational performance diagnostics to identify root causes of underperformance.
• Develop actionable improvement plans with franchisees and leadership, and ensure follow-up with the FOP.
• Support rollout of initiatives by building franchisee buy-in and on-the-ground implementation.

Skills

Operations leadership

Coaching

Root-cause analysis

MS Office

Travel readiness

Tools

Microsoft Office

Job description

Pizza Hut is seeking a passionate Operations Advisor to drive in-restaurant excellence across a defined market. This role focuses on four-wall operations, processes, and execution fundamentals to boost guest experiences and franchisee profitability.

The incumbent partners with franchisees and leadership teams to strengthen daily execution inside the restaurant. Based in Shreveport, LA, the role requires hands-on coaching, training sessions, and collaboration with the Franchise Operations Partner