Field Operations Advisor - 4-Wall Excellence, 70% Travel

Pizza Hut; Plano (TX); On-site; USD 99,000 - 105,000; Full time

Job summary

Pizza Hut is seeking an Operations Advisor to drive 4-wall restaurant operational excellence across designated markets, with a focus on in-restaurant processes and execution that improve guest experiences and franchisee profitability.

The role requires hands-on coaching for food quality, speed, cleanliness, safety, and team execution, frequent on-site engagement, and travel about 70% within the market; location must be Cincinnati, OH.

Qualifications

• 8+ years of hands-on restaurant operations experience in QSR, restaurant, retail, or similar.
• Experience operating restaurants and leading teams across multiple roles and levels.
• Strong understanding of 4-wall restaurant operations, including food execution, labor, service, cleanliness, safety.
• Proven ability to coach and develop restaurant leaders through direct engagement and field presence.
• Strong root-cause problem-solving skills with the ability to translate insights into practical action plans.
• Ability to build strong, credible relationships with franchisees and operations leaders.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Must live within the market supported to enable frequent restaurant presence and travel ~70%.

Responsibilities

• Serve as a 4-wall restaurant operations expert, partnering with franchisees and restaurant leadership teams to improve in-restaurant execution, consistency, and performance.
• Drive improvement in key operational metrics by coaching restaurant leaders and above-restaurant teams on effective restaurant processes, procedures, and execution fundamentals.
• Provide hands‑on, in‑restaurant coaching focused on food quality, speed, accuracy, cleanliness, safety, and team execution.
• Lead or support workshops, bootcamps, and in‑restaurant training sessions to build operational capability and accountability at the restaurant level.
• Uphold Pizza Hut brand standards by identifying execution gaps, advising on corrective actions, and reinforcing proven operational practices.
• Conduct operational performance diagnostics to identify root causes of underperformance within the four walls of the restaurant.
• Develop clear, actionable improvement plans in partnership with franchisees and restaurant leaders, and collaborate with the Franchise Operations Partner (FOP) to ensure follow‑up and sustained execution.
• Support the rollout of new initiatives by building franchisee buy‑in, assisting with training, and providing on‑ground implementation support.
• Build strong, trusted relationships with restaurant managers, above‑restaurant leaders, and franchise leadership to enable sharing of best practices and continuous improvement.
• Deploy based on FOP business planning to support critical initiatives and underperforming restaurants with targeted, hands‑on operational support.

Skills

8+ years restaurant ops

QSR/retail food & beverage

Coaching leaders

Root-cause problem solving

Franchisee relationship building

MS Office proficiency

Travel 70%

Market presence planning

Tools

Microsoft Office

Job description

Pizza Hut is seeking an Operations Advisor to drive 4-wall restaurant operational excellence across designated markets, with a focus on in-restaurant processes and execution that improve guest experiences and franchisee profitability.

The role requires hands-on coaching for food quality, speed, cleanliness, safety, and team execution, frequent on-site engagement, and travel about 70% within the market; location must be Cincinnati, OH.