Restaurant Manager: Lead Teams, Elevate Service & Growth

Shake Shack; Boston (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

Shake Shack in Boston is seeking a Restaurant Manager to lead daily operations, deliver superior service, and ensure guest satisfaction across busy shifts. You will coach and develop team members, monitor quality, and partner with stakeholders to maintain brand standards.

This role emphasizes hands-on leadership, financial acumen, and community engagement through events, promotions, and word-of-mouth. You will uphold sanitation and safety regulations while driving excellence in a fast-paced,

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Understanding of financial aspects of business operations.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of the Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Leadership

Coaching

Guest service

Team management

Job description

Shake Shack in Boston is seeking a Restaurant Manager to lead daily operations, deliver superior service, and ensure guest satisfaction across busy shifts. You will coach and develop team members, monitor quality, and partner with stakeholders to maintain brand standards.

This role emphasizes hands-on leadership, financial acumen, and community engagement through events, promotions, and word-of-mouth. You will uphold sanitation and safety regulations while driving excellence in a fast-paced,